KB Support – Features (1/2)

KB Support

  • Easily manage and customize submission forms
  • Guest submission is fully supported
  • Sequential ticket numbers
  • Email notifications
  • Restricted access
  • Unlimited ticket participants
  • A fully responsive and clean front end design 
  • Integrated Knowledge Base articles
  • Restrict access
  • Auto assign new tickets
  • Tracks an agents status
  • Ability to assign tickets
  • Add agents to departments
  • A number of useful shortcodes
  • Numerous template tags
  • Private ticket notes
  • Restrict tickets
  • Group customers
  • Customers can access tickets
  • Easy customization of front end pages, shortcodes and CSS styles
  • Ajax based ticket submissions
  • Built in SPAM protection
  • Customer portal 
  • Truly versatile


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