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- Easily manage and customize submission forms
- Guest submission is fully supported
- Sequential ticket numbers
- Email notifications
- Restricted access
- Unlimited ticket participants
- A fully responsive and clean front end design
- Integrated Knowledge Base articles
- Restrict access
- Auto assign new tickets
- Tracks an agents status
- Ability to assign tickets
- Add agents to departments
- A number of useful shortcodes
- Numerous template tags
- Private ticket notes
- Restrict tickets
- Group customers
- Customers can access tickets
- Easy customization of front end pages, shortcodes and CSS styles
- Ajax based ticket submissions
- Built in SPAM protection
- Customer portal
- Truly versatile
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