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- Chat on multiple websites
- Facebook Messenger
- Chat via a direct live chat link
- Canned responses
- Chat widget customization
- File upload support
- Support and agent ratings
- Visitor tracking
- Ticket form
- Chat surveys
- Multi-channel communications
- Chat log and data exporting
- Mobile apps
- Reports and analytics
- Chat assignment
- Tags and keywords
- Chat transcripts –
- User groups
- Chat transfer
- Sales integration
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