NanoSupport – Features (1/4)

61d1443a0da77 NanoSupport

  • OnActivation setup
  • Smart templating for nice theme and third party plugins support
  • Smartly designed Support Center
  • Completely Private ticketing
  • Ticket submission with registration
  • Ticket submission with login (Beta Feature)
  • Rich Text editor for new ticket
  • Auto generate user account’s username on ticket submission (if chosen)
  • Auto generate user account’s password on ticket submission (if chosen)
  • Knowledgebase (optional)
  • Knowledgebase content categories
  • Copy ticket content into Knowledgebase document
  • Ticket departments
  • E-Commerce Support – Support to products of Easy Digital Downloads (EDD) and WooCommerce (WC)
  • Make agent from registered users
  • Assign ticket to an agent
  • Change ticket status (Pending, Open, Under Inspection, Solved)
  • Set support priority (Low, Medium, High, Critical)
  • Reply ticket from admin panel
  • Reply ticket from front end
  • ReOpen closed ticket
  • Internal Notes in-between support teams
  • Shortcode-enabled pages (installed on plugin activation, but modifiable)
  • Settings page (WP Settings API)
  • Support Seeker user role and privileges
  • Dashboard widget with current status in charts
  • Dashboard widget with recent activity
  • Dashboard widget with personal status for Agents in charts
  • Dashboard widget with necessary instruction and links for Support Seekers
  • Add ticket on behalf of other user (admin end)
  • Customizable HTML Email template
  • Email notification to admins on new ticket submission
  • Email notification to Support Seeker on account creation on ticket submission
  • Email notification to Support Seeker on ticket reply
  • Email notification to Support Agent on ticket reply
  • NanoSupport page-to-page navigation and page-wise notices (on demand)
  • Complete data deletion on uninstallation (if chosen)
  • 100% Translation-ready and automatic translation enabled
  • Fully responsive and Mobile devices friendly
  • Clean and well commented and well documented code
  • A11y (web accessibility) compatible


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