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- Advanced Ticket Management
- Create Unlimited Agent Accounts
- Graphical Representation
- Create Agent Groups
- User Feedback Module
- Email Notifications
- Automatically Assign Agents
- User Login & Registration Module
- Multi Level Ticket topic management
- Map Agent Groups & Ticket topics
- Multilingual – Translation Ready
- Multisite Compatible
- Ticket Listing and Sorting
- Client can reply directly from his/her Email account
- Auto Close Tickets
- FAQ module
- Various User Roles
- IMAP integration
- Detailed Documentation
- Timely and Professional Support
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