Support Ticket Management System – Features (1/17)

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  • Advanced Ticket Management
  • Create Unlimited Agent Accounts
  • Graphical Representation
  • Create Agent Groups
  • User Feedback Module
  • Email Notifications
  • Automatically Assign Agents
  • User Login & Registration Module
  • Multi Level Ticket topic management
  • Map Agent Groups & Ticket topics
  • Multilingual – Translation Ready
  • Multisite Compatible
  • Ticket Listing and Sorting
  • Client can reply directly from his/her Email account
  • Auto Close Tickets
  • FAQ module
  • Various User Roles
  • IMAP integration
  • Detailed Documentation
  • Timely and Professional Support



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