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- Assign roles
- Client area
- Unlimited support staff
- Custom fields
- Ticket attachments
- Protect your customer support from spam
- Customer support form
- Fully responsive customer support system
- Central location
- Frontend ticket and support agent profile editor – Premium feature (Included in Ent only)
- Restrict access – Premium feature (Included in Ent only)
- Multiple agents – Premium feature (included both Pro and Ent)
- Workflow – Premium feature (Included in Ent only)
- Assign tickets to agent departments – Premium feature (included both Pro and Ent)
- Helpdesk permission system – Premium feature (included both Pro and Ent)
- Customer support ticket and agent summary views – Premium feature (included both Pro and Ent)
- Realtime support staff performance reports – Premium feature (Included in Ent only)
- Relate customer support tickets – Premium feature (Included in Ent only)
- Customer support agents – Premium feature (Included in Ent only)
- Custom support system reports – Premium feature
- Realtime customer service charts and graphs – Premium feature
- Sidebar – Premium feature (included both Pro and Ent)
- Customize your helpdesk – Premium feature (included both Pro and Ent)
- Customer support tickets – Premium feature (included both Pro and Ent)
- Fast replies – Premium feature (included both Pro and Ent)
- Group customer support tickets – Premium feature (included both Pro and Ent)
- Email notifications – Premium feature (included both Pro and Ent)
- Microsoft Active Directory/LDAP servers – Add-on
- Easy Digital Downloads Addon
- WooCommerce Addon
- MailChimp Add-on
- Canned responses – Add-on (Included in Ent only)
- Incoming emails – Add-on (Included in Ent only)
- Import/export addon (included both Pro and Ent)
- Advanced smart search
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